Customer Testimonials

It was a very good experience for me to buy my car at Berlin City. I will attribute that mostly to my sales representative, Colin Kimball. The atmosphere felt very comfortable with everyone there but Colin was “above and beyond”. My first day looking for cars, I didn’t know what make/ model of car I wanted. Colin showed me a RAV4 and talked with me about different options. Of all the dealerships I went to, Colin stood out in my mind as the favorite salesperson that I met. He is just so easy to talk with. I never felt ...

Just purchased my 2nd vehicle from this dealership and I must say I loved the experience . My salesman Colin Kimball made the process so easy and went out of his way to do everything I asked and his knowledge and effort was truly a difference maker. The staff was amazing and made this a truly exceptional experience. 1st class. .

Fast response time, personalized buying experience, and an easy stress free buying process made my car buying experience great

They were great. Your listing of the car was bogus. They didn't have it!

Went in to Berlin City to test drive a Tacoma and Tundra. First, I was hooked up with salesman Michael Profenno. Mike could not have been any more patient, understanding and helpful if he tried. I did not intend on purchasing a vehicle that day, but that is exactly what I did. It took about 6 weeks for my Tacoma to be delivered, and between Mike and Peter Thibault helping get me get up to speed on the technology of getting everything hooked up, I am up and running. I could not have been more satisfied with my purchase and experience ...

This is my second time purchasing a Tacoma from Berlin City Auto Group, and when the say easy they mean easy. I couldn’t have been more pleased with the whole experience. A special shout out to Brent Weldon, Tim Brown and Steve Wilson

We saw Melanie first, but when returned she had transferred. She was great. We then began dealing with Joe. We ended up getting our Toyota thanks to Joe!! He was wonderful! Went over everything the day we bought it ( good thing for the book of I never would have remembered it. Thanks, Joe

Sam and Steve made my buying process very easy and smooth! High interest rates right now even with perfect credit but great people! Even delivered the vehicle I wanted. Highly recommend this dealership.

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service department is the best place for any service needs, they really do care, and take great pride and take care of you and your vehicle! Trust me you will not be disappointed!! Ryan Goodwin finance manager is amazing and on game! Super amazing personality to deal with. 5⭐⭐⭐⭐⭐ Eric Bashara in sales is on game!!, he works hard to help you find ...

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service department is the best place for any service needs, they really do care, and take great pride and take care of you and your vehicle! Trust me you will not be disappointed!! Ryan Goodwin finance manager is amazing and on game! Super amazing personality to deal with. 5⭐⭐⭐⭐⭐ Eric Bashara in sales is on game!!, he works hard to help you find ...

Berlin city Toyota def definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here and I have to say not or disappointed with them, they are the best dealer to deal with and the service department is the best place for any service needs, they really do care, and take great pride and 5ake care of you and your vehicle! Trust me you will not be disappointed!!

Came in for an oil change. Britanee met me at my car in the bay. She looked over my vehical and notified me that I was in desperate need of windshield wipers. Ordered a compledlfe set to be installed and you would not believe how well I can see now in this snowstorm. Thank you so much for your help.

GREAT people to deal with!! Went above and beyond to help me!! Very friendly and will to work with!! I would highly recommend them!!

I just bought a Tacoma from Berlin City of Portland and I can't express how painless and stress free the experience was. I have spent hours in dealerships in the past and left feeling unsettled or even angry. Thanks to Keegan Newman, I feel so much better about dealerships. Keegan was always patient and polite. Never pushy and alway's available. I was worried I bothered him too much, but he always had a friendly and positive response (and we still communicate after the sale). Integrity is the best word I could describe about Keegan. Thanks Berlin City Toyota ...

This is my 5th vehicle purchased from Berlin City.. Almost did not buy my new Rav4 because of very poor responce from dealership on my 2021 4 Runner Prem. tire failure at 1200 miles.. But my wife stopped by just to see what the new Rav's were like and met Joe Reynolds.. His caring attention and product knowledge saved the day for Berlin.. He is truly an asset to your company.. Will seek him out for my next vehicle.. John

I ordered a 2022 Rav 4 and was told it would arrive in 4 weeks. The dealership communication was perfect with current arrival updates and the vehicle arrived right on time! The management staff was professional, and the sales consultant handled the delivery process and explained all features along with the paper work from office management, which was flawless. Let’s not forget the detailing, full tank of gas and the quality time spent at delivery proving they want a happy customer. Lastly, I wish there was a way give this dealer 10 stars as this entire staff deserves all the praise.

I went to there to look at a used car but it had been sold. Joe Reynolds helped me look at another car that was similar. I didn't eventually buy it but Joe was great. I would do business with him anytime.

I always have dreaded buying a car and was pleasantly surprised with the excellent service I got at Berlin City Toyota in Portland. Everyone there was most helpful as well as making me feel at ease. My salesman, Mark Hunter was delightful and you wouldn't meet a nicer, more considerate person.

I was looking for a 4Runner and found the exact color and model I wanted on Berlin City’s website, emailed them at 9pm, bought the car at 1pm the following day, hassle free. The sales associate Keegan Newman is an exceptional young man who truly cares about his customers. Berlin City has a great team, Tim the Sales Manager, John in Finance, and Keegan made it happen and had the car delivered to my home in MA!! It was actually an enjoyable and Easy experience. A+ Gordon Clough

Amazing customer service, went the extra mile to find the car and color I wanted. Traded out a vehicle they had with a dealer in Rhode Island to get exactly what I wanted even though they already had one on order that was stuck at port. Would make the 1-1/2 hour drive again just to buy another car.

I leased a 2021 Tacoma Pickup truck last Sunday. Worked with Mike Profenno who did a great job. Walked in at 2:30 and at 5:00 I drove off in my new truck. Great dealership!

I leased a new Rav4 from Berlin (worked with Brent Wolden who was awesome) on Friday and the experience was perfect. I DREAD having to buy a new car. I hate the gimmicks, it takes forever, ugh. This was truly easy. We had a deal in 30 minutes. It took awhile for the paperwork, always does, but Brent kept giving me status updates and checking in on me, even as he was helping multiple other clients. They were great - truly.

I recently purchased a 2017 Toyota Rav4 and had a wonderful experience with my salesperson, Melanie, and the finance manager, John. Melanie was friendly nice, and helpful making the purchase easy and fast. She never once made me feel pressured and made sure I found a vehicle that fit my needs. John, in the finance department, was polite and made the transaction easy for me. I don't have the best credit, but John never made me feel embarrassed about discussing this and treated the part of the sales so politely. Having used the service dept only a view times at ...

Easiest truck purchase ever! And I never even went to the dealership. Not only were they efficient, a pleasure to work with, and gave me a fair trade in offer, they delivered my Tacoma to my doorstep, almost 2 hours away and took my trade simultaneously! Highly recommend!

My sales person Mody was awesome. He got me what I wanted how I wanted it, all the while giving me good advice. The day we went to sign the final paperwork was super easy. No surprises, in and out. The whole team is great. This is our third Toyota from Berlin City, it won't be our last.

Thanks to Melanie’s friendly personality, professionalism and transparent communication throughout our entire transaction, from the first phone call to the signing of the documents, our purchase of a 2020 Toyota Camry was a wonderful experience. Also, spoke with a gentleman who went over the financing details as well as special options available; unfortunately, we don’t recall his name. I asked Melanie, and I think she said it was Steve. He patiently explained the details and options enabling us to pick and choose what we wanted, what we didn’t want. He was articulate and knowledgeable about the products he ...

In the world of today, most of this was done on line, text, etc.. Chad and Melannie were extremely helpful in the process... In the process of the exchange I dealt with a very pleasant women gloved up and all, and have been in the process of working with Chad for the few thing's that I have found that need to be looked at.. I also shared Chad's name and # with my co-worker in their search for an auto.

Just finished my second purchase in 8 months. This time for my elderly mom. They have a right to profit and I have a right to a fair price. Both purchase prices were fair, trade in values were fair, responses were prompt, interactions were transparent, professional and painless. I would recommend Melanie and the sales manager Chad anytime. I also liked how Mody stepped in to help when my schedule didn’t completely align with Melanie’s for this recent purchase. That is a wonderful sign of a team approach not focused on competition. Thank you all!

I saw the truck I wanted as I drove onto the lot. Sat down with Bobby and he made it happen. I cant say enough how much I appreciate the quality service I received. My experience was quick and felt very comfortable.

Such an incredible experience with zero pain. I had gone to a very close by dealer who offered very small discount and lower trade. I emailed Berlin and was immediately offered huge discounts and higher trade. In spite of 45 min drive, I went there and completed the transaction. Picked up car next week. Melanie was the perfect rep! Highly recommended!

From initial inquiry to closing the deal, they were the most enjoyable car buying experience I have ever had. Just like their commercials promise, car buying made easy!

A lot of dealerships I've been to are either run in a way that makes you feel like another number and the process is rushed. Matt took his time so I never felt rushed to make a decision. He wasn't pushy with buying a car that day (even though I did go with a 2018 Tacoma) and that's important to me. Even though it was the last day of the quarter, I didn't feel pressured into buying anything and we were going at my pace, in fact we spent a lot of the time talking about topics ...

I just want to say that the salesman mike profenno and financial team did an amazing job and was extremely helpful!! Thank you Mike for making this so convenient and easy! Thanks, Tina

This was my first truck bought from this dealership. It wasas good as I have had from other dealerships before. Saleswoman Melanie was pleasant and she did a great job for me. Hopefully Berlin city will be my only dealership from now on.

I have been shopping for a Cadillac CTS for some time that had the perfect combination of performance and options. Berlin City had what I was looking for. I live in New Hampshire, and contacted Mike Profenno via email. Mike was immediately responsive to all of my inquiries, and in no time at all, Berlin City delivered my dream Cadillac to me in New Hampshire. I had an outstanding experience. I couldn't get that kind of service in my own town.

I did most of my research online when shopping for my next vehicle, mostly because I lack the time but also because many dealerships will be extremely aggressive and / or glib to try to get you to make the purchase immediately. Working with Dominick was the opposite experience. He provided a strong quote up front, was responsive to further inquiries, and didn't flood my email trying to get me to come into the dealership. When the day came, I drove the additional half-hour to Portland and purchased my new car from him. Cliff facilitated the paperwork side of things ...

My experience started out negative but after working with Matt, the general manager, we were able to resolve the issues. He was patient and helpful and worked hard to make my experience a positive one.

I found the experience to be superb with Eric Hale. Kept me up to date with the progress my car was making and recommended everything that needed to be done. Loved the experience.

The Berlin City staff was prompt and efficient. The price was reasonable and Service Advisor Eric Ellery was very helpful and accommodating. I would definitely rhighly ecommend Berlin City service. A totally positive experience.

Very happy with the service. The whole experience was great and would recommend Berlin City Toyota of Portland to any one who values their car.

We are extremely satisfied with our experience, Dominick was extremely helpful and informative, he was a pleasure to work with . The car is fantastic and we feel comfortable that we got a fair deal

Derek did a great job. My appointment was unscheduled and I was fortunate enough to be helped by him in an efficient and satisfactory manner.

We love Berlin City, Portland. This is our fourth lease with them and it has always been great in every aspect. Our sales person, Mike Perfenno was extremely helpful and made our purchase a pleasant experience. He is an asset to their group.

Traded in my 14 SR5 4Runner for an 18 TRD OR Premium 4Runner. I did everything online working with Matt and he did a great job responding to my questions/concerns and walking me through the process. Lee in finance was also great and answered all my questions. Car was delivered to Vermont on Monday and I love it! Amazing experience overall!!!

We own four cars; one Honda and three Toyotas. As my daughter and I waited for the car to be serviced and inspected, Derek Federico was very kind, professional, and told us exactly what to expect. This is our daughter’s first automobile and she is learning how to navigate the responsibilities of car ownership. With that in mind, Derek’s exceptional people skills made us both feel at ease and turned this experience into a very positive one. You should feel very fortunate to have Derek on your team!

I was so pleased with my visit. I had an issue with a cracked dashboard shield and the problem was resolved. I also found the service personable.

excellent service and the professionalism timeliness and overall experience was enjoyable and welcome. . . . . . .look forward to continuing my relationship with this dealership at this point in time

Had a great experience buying a new Tundra from Berlin City. Mark Hunter was quick, efficient and friendly taking care of the sale and after sale service.

Matt was so patient, answering all of my questions. He also gave me information that was most helpful. We negotiated via email.Monday, closed the deal!

Gabe was great, he was very helpful with all of the information. He was able to get me in and out quickly, getting me the car that I wanted to purchase. overall just made the car buying process a lot easier than my last experience (at a different dealership)

The price was negotiable, the sale person was clearly explained, patient, friendly and respectful to the customer. Explained all the options on the truck. Thank you for your time.

We have bought 5 different Toyota from Berlin thru the years & always had great maintenance service there. My husband always deals with Diane in that department. She’s on top of things. We use to deal with Chris Clark & Ramzi who are no longer there but still are on the list of 10 employees below.

Service Advisor Derek was straight forward and got my in and out in less time than he estimated. I always appreciate the car wash before getting my vehicle back.

The dealership and staff present themselves very well. The building is clean and the staff are dressed in professional company attire. We called ahead and asked to have two vehicles ready to test drive for when we got there. I was impressed that both vehicles were ready to drive making the test drives very efficient. The salesman was very professional and knowledgeable and did not pressure us at all. Overall, it was a great experience and I would highly recommend Berlin City Toyota to my friends and family.

Mody was a pleasure to work with. His friendly demeanor, attentiveness, and no-pressure style made the buying process an enjoyable experience. Definitely ask for Mody!

I went to Berlin City Toyota for my 2013 Prius 30K miles service. Everyone was friendly and clearly explained everything. Car was ready about mid-afternoon and all charges, and changes clearly explained. My previous visit at ~25K miles was not pleasant when told I needed 4 new tires and was shocked how rapidly the tires on a brand new vehicle wore out. After I decided to go ahead with purchasing the tires (would not pass state inspection), they kept me waiting for hours to install with out telling me how long it would take. Wasted my entire day. This time was much ...

Worked with Steve when we took out the lease. Wanted to work with him again at the end of the lease. Also worked with Cliff who carefully explained every questionwe had. Enjoyed working with them both z very professional.

This is the second car we have purchased from this dealer and are very happy with the service. They are efficient and considerate, plus the waiting area is pleasant.

My repair was done promptly and quickly. Everyone was courteous. I am pleased. I have had servuce here before and I will eturn when nneeded.

I was given a loaner vehicle for the day due to my on call schedule. Super helpful. Also after over 6 months I can have a passenger .

I was a loyal Berlin City service customer until the whole tenured staff left... then was replaced with poor quality workers that were a mess... disheveled, reeking of cigarettes, unknowledgeable, so I left. I was used to being treated like a loyal customer and then it completely changed. They’re starting to hire QUALITY people that are experienced in the car industry. Tim was so great, please keep him around because he’s what Berlin City used to be!

Diane was excellent got me in and out in record time. Didn’t think it could get any better but she surprises me every time.

Everyone was very pleasant, helpful and thorough. Excellent phone contact making appointment (unable to complete online), Smooth check in and out, great shuttle driver, excellent service all around.

I was so happy with the ease and speed of my service. Derek was wonderful, and the service was very fast and the small amount of time I had to wait I was very comfortable in the waiting area with a delicious coffee and clean comfy chairs and a nice clean restroom. Thanks Berlin City, my car is wonderful and I feel good about my purchase and the servicing of it. My car even got a wash!

The serivice is top notch. Very friendly and professional . Toyota is a good quality product. Berlin City has high quality service representative standing behind that product.

This was my first experience with Berlin City service and I was pleased to see they are prompt, respect, and interested in what the customer has for concerns if any. They were willing to explain a question I had and it was easy to understand. Thank you

Upon arrival, the customer rep took the time to discuss my vehicle and made me feel like a valued customer. I even got a car wash which saved me the extra expense!

Quick response upon arrival. Eric estimated around 1 Hour to complete the service and it was done in that time frame. No issue as the car was purchased new in March.

Confidence in their knowledge and their abilities shows to be quite evident in the relaxed atmosphere of this Berlin dealership. Whether management, sales or finance we were treated with care and respect along with a professionalism that is unfortunately not so common any more. All our needs were met and questions answered leading to a deal we love and an experience that was far less stressful than had been anticipated. Tony Lekas from the Lexus folks next door suggested we stop in to see the Rav4s and we are glad that he did. Matt, Mike and Lee took it ...

I recently purchased a Prius C hybrid. Jon, the sales person was very knowledgeable, helpful and friendly through the process. He stayed late and even helped me get my phone and bluetooth set up on system.

Derek was was excellent, answered all my questions and was very personable. He has great Customer Service Skills which would bring me back for service again and again.

Very Good experience Painless. I got what I wanted for my trade which made me very happy. I was impressed with the relaxed negotiating style. EASY

good system for lining up vehicles. very thorough with keeping customers up on what is going on and updates. The waiting room is very comfortable.

I was extremely pleased with the attendant. He was excellent, answered my questions and was very personable. Explained when I should be coming back and was one of the nicest I have dealt with in the service dept.

Derek was wonderful and I was very happy with the service! I was processed very quickly and everything only took an hour! The complementary coffee was great as well!

Diane Fortin was wonderful! She made sure my truck was ready in a timely fashion even though I was not indicate on the on-line scheduler that I was going to wait for my truck.

Tire problem and had to come in without appt. Problem dealt with quickly and courteously. Eric was very helpful. Well done overall. Thank you. I would come back.

Diane in the service department is wonderful! Love taking my car there because I know that my car will be well taken care of and the people are polite and knowledgeable.

This is the second car I have purchased from this dealership and I am very satisfied. Melanie is a compassionate and knowledgable sales person who was receptive and helpful, Way to go, Berlin City! P.S. Cliff is a treasure in his job.

Eric was top notch, setting expectations, communicating the process. Having a minimum word count in this field will discourage further review participation. Please take note.